Maybe I had too much coffee this morning BUT I'm positively bursting with enthusiasm about the concept of Marketing as Service as both a timely and powerful way to cut through. Which leads me to the recently launched VISA Business Network on Facebook that I believe could be massively successful AND become the new poster child for Marketing as Service...
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On occasion, I've noted the differences between "service as service" and Marketing as Service but a recent article in AdAge obliges me to revisit this topic. The article "How Apple is Blurring the Line Between Marketing and Service" does a great job chronicling how Apple has really stepped up its customer service at its Apple Stores via orange-shirted "concierges."
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We talk a lot about the increasing value of mobile marketing and the accelerating usage of mobile phones worldwide to do everything from sending emails to making breakfast in the morning. But, do you really know how valuable the content and functions of your phone really are?
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